Questions

FAQs

As a local supplier, we pride ourselves on offering excellent customer service. With this website, we hope to take the hassle out of sourcing tyres online.

By giving you access to our booking system, you can select from a vast range of branded tyres that can are fitted at a date convenient to you, all without the worry of paying online.

If you have any concerns about the booking process, then please check the frequently asked questions below to find a relevant answer or contact us on 01745 777 000.

I've entered my vehicle registration number and the tyre size shown is not the one fitted to my vehicle?

Our tyre size data is provided by matching DVLA data to tyre size data from the SMMT (Society of Motor Manufacturers and Traders) to identify the tyres fitted to your vehicle as original equipment. Sometimes cars are equipped with upgraded wheels/tyres, so we recommend that you always take a moment to double-check the tyre size fitted to your vehicle before making a booking.

I've entered my vehicle registration number, and my car doesn't come up?

Double check that you’ve entered the correct details, e.g. entering letter O in place of a zero. While we do have data for many Light Commercial Vehicles, we can’t always guarantee this. Unfortunately, we do not currently offer motorcycle tyres, but other specialist fitting centres can. Also, if you have recently transferred a personalised number plate, it can take the DVLA a few weeks to update their database.

If your vehicle’s details are substantially incorrect, you should contact the DVLA.

Alternatively, simply enter your tyre size e.g. 205 55 16 and speed rating for a full list of available tyres.

I'm not sure how to read my tyre size from my tyre?

Please see the diagram below or if you have any further questions, please call us on 01745 777 000 or drop in as we are local.

I've ordered the wrong tyre size by mistake what do I do?

While we will do our best to help, it is your responsibility to check that the tyre size you have selected for fitting to your vehicle is correct. If you are concerned about this you should contact us as soon as possible on 01745 777 000.

If you forget what tyre you’ve booked you can always check your confirmation email or call us on 01745 777 000 and we’ll quickly check our records for your booking details.

Do the prices quoted include fitting?

Our prices are for fully fitted tyres and include a new valve, wheel balancing and casing disposal.

I've made a booking for fitting, but have not received an e-mail confirmation?

Please check that your spam filter hasn’t caught the email and then you can always contact us on 01745 777 000 and we will e-mail a copy of your confirmation to you.

Can I amend my booking?

If you want to amend your booking please notify us as soon as possible by telephone on 01745 777 000.

Can I get my tyres fitted earlier?

We always try to offer a fast and responsive service, which is why we have developed this online booking system. However, if you require a fitting date sooner than the dates offered on the site, call on 01745 777 000 and we’ll do our best to bring your booking date forward if the stock is available.

When do I pay for my tyres?

This website allows you to select tyres for your vehicle and then book a convenient time for fitting. You only have to make a payment to us at the fitting centre when you are entirely pleased with our service.

Can I get additional work, such as wheel alignment, when I get my tyres fitted?

We provide many related services. All you have to do is add your service requirement to the comment box when submitting your booking. You can also use the link on your confirmation email.